Returns & Refunds Policy

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At Aya Eibayas, each piece is thoughtfully handmade and crafted specifically for each customer. Due to the nature of our production process and our commitment to quality and exclusivity, we currently do not offer returns or refunds.

All Sales Are Final

All items purchased from Aya Eibayas are made to order and produced individually to uphold our quality standards. For this reason, all purchases are final and non-refundable once an order has been placed.

We kindly ask customers to review all product details, sizing information and descriptions carefully before completing their purchase.

Quality Assurance

Every item undergoes a thorough quality inspection prior to dispatch, Each piece is carefully examined and securely packaged to ensure it meets our standards and to minimise the risk of damage during transit. 

Damaged or Fault Items

In the very rare event that your item arrives damaged or faulty, please contact us within 48 hours of delivery so we can assess the issue and determine the most appropriate resolution. 

To help us assist you efficiently, please include: 

• Your order number 
• Clear photos and/or videos of the item and packaging 
• A brief description of the issue 

Requests submitted after 48 hours of delivery may not be eligible for review.

Important Notes

• We do not accept returns or exchanges for change of mind, incorrect sizing or personal preference
• Minor variations may occur due to the handmade nature of our garments and are not considered defects. 
• Colours may vary slightly due to lighting and screen display differences. 

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

info@ayaeibayas.com

We appreciate your understanding

Thanks, 

Aya Eibayas Team