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All Aya Eibayas orders are crafted by our manufacturers in the Middle East and dispatched from our London warehouse base, UK
Orders are typically delivered within 2-3 business days from dispatch
Europe: Estimated delivery within 4-7 business days from dispatch
International (Worldwide): Estimated delivery within 5-10 business days from dispatch
Delivery times may vary depending on your location, local courier services, customs clearance and seasonal demand
Shipping rates are automatically calculated at checkout based on your delivery destination
Pre-order items are produced within a specified time frame, crafted upon order confirmation and dispatched once production is complete
While we aim to deliver all orders within the stated timeframes, delays may occasionally occur due to high volume orders during Ramadan or Eid, customs clearance or courier related issues
International orders may be subject to customs duties or import taxes, which are determined by your local authorities and are the responsibility of the customer
Each piece is handmade and crafted specifically for each customer, allowing us to maintain exclusivity, uphold our quality standards and reduce unnecessary product waste. For this reason, all purchases are final and non-refundable
All items are thoroughly inspected for quality and accuracy prior to dispatch are are carefully packaged to minimise the risk of damage during transit
In the unlikely event that an item arrives damaged or incorrect, please contact us within 24 hours of delivery for us to determine the appropriate resolution